Categories
Support
Need a hand playing or troubleshooting Categories? Start with the quick answers below, or get in touch.
Play Categories →Quick help
Common questions
Creating a game
On the start screen choose Create, enter your name, optionally pick an avatar, then tap Make a room. You’ll get a four-character room code and an invite link to share with the other players. Or choose vs Computer to play on your own.
Joining a game
Choose Join, type the four-character room code from the host, add your name and tap Join the fun. Codes use letters and numbers, but never I, O, 0 or 1, so they’re easy to read out loud. If the host sent you an invite link, opening it fills in the code for you.
Can’t join a game?
Check the code with the host and make sure you’re online. A game that has finished can’t be joined, so ask the host to start a new one. If it still won’t work, contact us with the details below.
Reconnecting or refreshing
If you close the app, lose signal or refresh the page, open Categories again on the same device and tap Rejoin on the start screen. The game keeps the time and scores, and your typed answers are kept. The countdown is never paused or extended for anyone.
No sound
Sound plays only from the host’s phone, and only when no TV screen is connected to the room, so other players’ phones stay quiet by design. If you’re the host and hear nothing, check your device volume and silent switch, then tap the screen once and try again.
Camera and photos are optional
You never need a photo to play. You can take a selfie, choose a photo, or just keep your emoji avatar. If you decline camera access the game works exactly the same. A photo can appear on a shared TV if one is connected, and it expires automatically after about 24 hours.
Challenges, voting and the AI referee
During review any player can challenge an answer. An AI referee (VAR) settles clear cases first. For debatable answers, the other players vote privately, and the player whose answer is in question sits out that vote.
Web browsers
Categories runs in a current browser on phones, tablets and computers, and needs an internet connection. It can also be added to your Home Screen: in Safari on iPhone choose Share, then Add to Home Screen.
Still stuck?
Contact support
Email us and we’ll get back to you:
categories@website-whisperer.com
To help us fix things quickly, please tell us:
- What you were doing when the problem happened
- Your device and browser (or app) version
- The room code, if it’s about a specific game
- A short description of what went wrong
Please don’t send passwords or other personal information. We don’t need them.
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